Our commitment to ensuring clients receive only the highest level of customer service begins during our training program. All of our officers complete the RSIG four-phase training program—a comprehensive curriculum designed to build the skill set of every employee.

The first phase of the program—Basic training—is required of every employee before he or she is assigned to a job site. Covering subjects such as sexual harassment, workplace violence, and powers of arrest, our Basic training program ensures that every employee is well prepared the first day on the job.

After the completion of Basic training, employees proceed through three more advanced levels: Bronze (team building, problem solving, report writing, CPR, bomb threats), Silver (advanced communication skills, hospitality/customer service, leadership skills, managing aggressive behavior), and Gold (creativity, courtroom and media relations, SWOT analysis, time management).

In addition, RSIG assigns an operations manager to every account. RSIG operations managers are your personal points of contact, and are available 24 hours a day, seven days a week. They employ a variety of quality assurance methods to guarantee your satisfaction; for example, conducting random site checks and ongoing refresher training courses to ensure that officers are keeping your best interest in mind.